Privacy Policy

At Lux96 Casino, we take privacy seriously. When you create an account, make deposits, play games, or contact support, you trust us with personal information. We treat that trust as a responsibility and handle your data in a secure, careful, and transparent way. This Privacy Policy explains what we collect, why we collect it, and how we protect it.

Data Processing

Lux96 Casino processes personal data to deliver the services available on our website, including account creation, access to games, payments, customer support, and security checks. We also process data to meet applicable legal and regulatory obligations, including anti-money laundering and responsible gambling requirements where relevant.

Lux96 Casino may be operated and administered by a licensed operator and related group entities that support the platform (for example, compliance, payments, risk management, and customer support). Details about the operating entity and licensing information are provided in the website’s Terms and Conditions and/or legal footer.

By using Lux96 Casino, you agree to this Privacy Policy where consent is required. We may update this Policy from time to time to reflect changes in our services, legal requirements, or security practices. Continued use of the website after updates are published indicates acceptance of the revised Policy.

Collection of Information

Lux96 Casino may collect and process the following categories of personal information:

Registration and account data: name, date of birth, address, email, phone number, username, and other details submitted when opening an account.
Verification and compliance data: identity documents and related information used for KYC, age checks, and AML procedures (such as proof of identity and proof of address).
Communication data: messages and records from live chat, email, support tickets, phone calls (where applicable), and other interactions with our team.
Transaction data: deposits, withdrawals, payment method details, crypto wallet information where relevant, chargebacks, and related financial records.
Technical and usage data: IP address, device identifiers, browser type, log files, geolocation indicators (at a country level), gameplay activity, and site navigation data.
Security and risk data: information used to detect fraud, prevent abuse, protect accounts, and ensure platform integrity.
Responsible gambling data: details related to limits, time-outs, self-exclusion, and safer gambling interactions where these tools are available.

Usage of Information

Lux96 Casino uses personal data to run the platform properly and to keep accounts secure. This includes:

Setting up and managing player accounts
Providing access to games and site functionality
Processing deposits, withdrawals, and other transactions
Delivering customer support and responding to requests
Carrying out identity verification, payment checks, and compliance reviews
Meeting legal obligations, including anti-money laundering requirements
Detecting and preventing fraud, collusion, bonus abuse, and other prohibited activity
Maintaining security, auditing, and internal recordkeeping
Improving the website, products, and user experience through analysis and testing
Sending service-related messages (for example, security alerts or important account notices)
Sending promotional communications where you have opted in and where permitted by law

Marketing Communications

If you choose to opt in, Lux96 Casino may send promotional emails, messages, or in-account notifications about offers, bonuses, and updates. You can opt out at any time through your account settings or by contacting customer support. Opting out of marketing does not stop essential service communications, such as password reset emails or security notices.

Disclosure of Information

Lux96 Casino does not sell or rent your personal data. We may share data only when necessary for operating the service, meeting legal obligations, or protecting the platform, including:

Group companies and affiliated entities that support operations, account services, compliance, and risk management
Payment providers and financial institutions, including processors supporting card, bank, or crypto transactions
Identity and verification providers performing KYC, AML, and fraud prevention checks
Technology providers (hosting, analytics, communications, customer support systems) who process data on our behalf
Regulators, law enforcement, or other authorities where required by law or to respond to valid legal requests
Professional advisers (legal, audit, compliance) under confidentiality obligations

Any sharing is done with appropriate safeguards and only for legitimate, defined purposes.

Data Security and Retention

Lux96 Casino uses technical and organisational measures designed to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include encryption, access controls, secure storage, monitoring, and staff training.

We retain personal data only for as long as needed for the purposes described in this Policy and to comply with legal and regulatory obligations. Where required by anti-money laundering rules or other compliance standards, certain data may be kept for a minimum period after account closure.

Cookies and Tracking

Lux96 Casino uses cookies and similar technologies to keep the site working correctly, remember preferences, analyse traffic, and support marketing where permitted. You can control cookies through your browser settings and, where available, through on-site cookie tools. Disabling some cookies may affect site performance or limit certain features.

Your Rights and Contact Information

Depending on your location and applicable law, you may have rights such as:

Accessing the personal data we hold about you
Correcting inaccurate or incomplete information
Requesting deletion of data in certain situations
Restricting or objecting to specific processing activities
Withdrawing consent where processing is based on consent
Requesting data portability where applicable
Lodging a complaint with the relevant data protection authority

To submit a request, contact Lux96 Casino support using the official channels on our website. For sensitive requests, we may ask for verification to protect your account and prevent unauthorised access.

If you have questions about this Privacy Policy or how Lux96 Casino handles personal information, reach out to our support team via the contact options provided on the website.